Awards Programs

ATSI offers several Awards Programs to recognize both individual and company achievement.

Hall of Fame - The ATSI Hall of Fame Award is given to deserving individuals in appreciation for their contributions to the TeleServices industry. The awards are presented at the association's annual convention.

Learning By Association Sharing Award - this Award recognizes the many contributions members of our industry make to one another on a daily basis.  Recipients are well known within our community for their generosity of spirit in sharing the insight and knowledge they have gained over their years in the industry.

Award of Excellence - Recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. This award is earned by a company through the judging the hadnling of calls placed by mystery caller and judged against specific criteria.

Call Center Award of Distinction - is a sister program to the Award of Excellence but focuses on longer, more involved call handling.  Agents are judged on their ability to follow the script without sounding robotic, to give the impression of being knowledgeable about the account, to complete the given transaction requirements.