Benchmarking

Mission Statement

To offer the membership a customer satisfaction performance benchmark that will allow participants to compare their services anonymously to similar size companies.

Committee Members

Members click here to view committee details

To learn more about this program, click here.

Financial Ratios Benchmarking

Mission Statement

To continue and expand upon the program which allows members to measure their firms against those of the industry.

Over the past several years there has been increased interest amongst the ATSI membership in the comparison of call handling statistics, financial data and operating ratios with their peers. The increased level of competition in the marketplace and the strong desire of the ATSI membership to remain competitive in their service pricing and performance has been the driving force behind this project.

Benchmarking is an essential management tool for the successful operation of any business in a competitive marketplace. Benchmarking can identify areas of a company’s operation in need of improvement and can help management with goal setting and help your company establish reasonable target areas for improvement.

Benchmarking studies can also help us evaluate our service effectiveness and efficiency. Are we doing the right thing and are we doing what we do right?

By undertaking this project, ATSI has taken the first step in establishing a database of information to address a critical need for the telephone answering service industry.

Committee Members

Members click here to view committee details

To learn more about this program, click here.