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Education Committee
Mission Statement
The mission of the education committee is to fulfill the needs of the members by making quality and diverse educational opportunities available at an affordable price to as many members of the association as possible.
Committee Members
Client Training Subcommittee
Misison Statement
To provide a training script and workbook for members to use in training their clients' front line customer service personnel. Users will be positioning themselves as the expert in telephone customer service with their clients.
Committee Members
Owners Forum Subcommittee
Mission Statement
To provide industry owners with a meaningful and substantive forum to address upper level management and operational concerns, and to allow for a high level of interaction and exchange between them.
Committee Members