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Professional Teleservices Training for Call Center TSRs
This two CD-ROM set includes the PTT for Call Center TSRs Training and PEAT. Included in each are:
PRE-EMPLOYMENT APPLICATION AND PRE-EMPLOYMENT TESTING
(including reading from a prepared script).
Application
Testing on: Typing, Number Skills, Names, Grammar, Spelling and Comprehension
PROFESSIONAL TELEPHONE TECHNIQUES FOR
Chapter I Overview of Teleservices
Chapter II Key Success Factors
Chapter III Image
Chapter IV Teleservices
Examples included are:
Differences between TAS and Teleservices
Order Entry
Help Desk
Dealer Locate
Corporate Overflow
Application Screening
Appointment Setting/Reservations
Lead Generation/Ad Response
Form….and more