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Award of Excellence Top Calls
Want to hear what calls the ATSI Award of Excellence judges have given top marks to? These invaluable CD-ROMs will give you insight into a well-handled call that meets the expectations of the program and provides excellent customer service to your clients. Learn more here.
Award of Excellence Pins
These pins, available only to those who have achieved the ATSI Award of Excellence, are a visible recognition of your achievement and a way to share your pride with your staff. Your choice of Gold or Satin finishes.
CBIT (Computer-Based Interactive Training)
Our best-selling series of industry-specific CD-ROMs are an essential part of any training program and can help save you time and money.
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CDR-1 - Professional Telephone Techniques is a two CD-ROM (PPT and PEAT) set which simulates person -to- person training for your telephone service representatives using state-of the-art CD-ROM technology, graphics, animation and video. Working at their own pace, your trainees interact with the program through self-guided exercises and examinations without the expense or inconsistency of live trainers. PPT chapters include: |
| Projecting the Right Image | |||||
| Voice Quality | |||||
| Call Control Basics | |||||
| Delivering Messages | |||||
| Special Care Situations |
| Pre-Employment Application and Testing (PEAT) contains |
| Application | |
| Testing | |
| Typing | |
| Number Skills | |
| Names | |
| Grammar | |
| Spelling | |
| Comprehension |
| CDR-2 – TeleServices Training is a two CD-ROM (TST and PEAT) set which simulates person -to- person training for your telephone service representatives using state-of the-art CD-ROM technology, graphics, animation and video. Working at their own pace, your trainees interact with the program through self-guided exercises and examinations without the expense or inconsistency of live trainers. |
| TeleServices Training (TST) focuses on: |
| Differences between TAS and Teleservices | |
| Order Entry | |
| Help Desk | |
| Dealer Locate | |
| Corporate Overflow | |
| Application Screening | |
| Appointment Setting/Reservations | |
| Lead Generation/ Ad Response | |
| Forms | |
| And More |
Pre-Employment Application and Testing (PEAT) contains
Application
Testing
Typing
Number Skills
Names
Grammar
Spelling
Comprehension
| CDR-3 – Caring in Action (CIA) focuses on Customer Service for front-line, middle management and owner level staff. |
| TSR Level |
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Each |
Mid-Management Level
Mission 1 addresses the expectations for delivering good customer care, including accepting responsibility, keeping employees motivated through recognition and other actions that provide recognition, build morale and team spirit. Mission 2 is Caring In Action and discusses reactive and proactive action/ responses including letting the customer know they are important, showing appreciation, thanking customers for identifying problems and bringing them to your attention, and applying the HEAR technique at the customer level. Each mission has its own exercise and there is a final exercise that includes multiple choice, true/false, fill-in-the blank questions and simulations. The final exercise for this level is
| Owners Level |
Each mission has its own exercise and there is a final exercise that includes multiple choice, true/false, fill-in-the blank questions and simulations. The final exercise for this level is
Ethics Seals – show you abide by the ATSI Code of Ethics by using these seals on your correspondence, brochures and other marketing pieces.
Ethics Brochures – these marketing brochures stress the importance ATSI members place on ethical behavior, ongoing education and in ascribing to the highest standards of excellence to be found in the messaging industry.
The ATSI Marketing Toolkit is designed to provide you with effective marketing options and strategies. Put these proven materials to work for you and you should see an impressive growth in your business! Learn more here.
Promotional Media Pieces have been created for multiple uses: to run as commercials, displayed on your website, as part of a presentation package - whatever your imagination can come up with. Learn more here.
Spotlight On: Communications – ATSI created this informational program to help the general public understand just what our industry is – where we came from, how we have changed over the years and the wide variety of services we offer. Originally seen on public television stations nationwide, this DVD or CD-ROM is an excellent tool for client or trainee education, trade shows or presentations to business groups. Members receive one free copy and may purchase othersat minimal cost.
ATSI Member Benefits CD-ROM – an overview of ATSI membership programs for your use or for recruiting new members to the association. Free.
ATSI Member Window Decal – proudly display your ATSI membership on your door or window. Free to members.
Model Contracts Booklet & CDROM – Created by ATSI’s Error & Omissions Insurance underwriter’s attorney, these templates for client contracts provide you with language that best protects your interests and reduces your exposure to liability. Also included are tips for client discovery that will help ensure you cover everything when you gather information from your clients to create your proposals and contracts. Free to members.
Disaster Recovery Notebook & CDROM – Learn how to position your firm as the expert to assist in times of disaster. This notebook provides you with a template you can use with a variety of client types to explore and set up procedures to ensure their critical communications needs can be met in a time of disaster, whether it be as company specific as a fire or as wide spread as a hurricane or terrorist event. An adaptable PowerPoint presentation gives you a tool for going to clients, prospects and business groups. Free to members.
Gaining Visibility and Credibility for Your
How often have you felt that your company is a well-kept secret…that your competition seems to be in the news more than you are…that everyone just wants to know about price, price, price? How often have you been in a conversation about marketing and not even thought beyond “advertising”—putting your money into print, direct mail, or broadcast? Now’s your chance to take a step back and look at your marketing plan and budget, and think about stretching those dollars by using public relations—one of the most-overlooked tools of marketing communications—to complement your other marketing efforts. This kit will not only give you ideas, but also tips and templates to make implementation easy. The rest is just creativity and constantly looking for opportunity! In addition, a list of business-oriented media in more than 60 areas throughout the US, which can give you a start in customizing your own media list (Just call the papers and get the current names of the editor and tech or business reporters so you can begin the process.) Free to members.
Publicity Articles You Can Use – this binder of articles suitable for local newspaper publication make you the expert. You can take these and put them on your letterhead and send them under your name! These are free to ATSI members.
The following products are ATSI programs fully described elsewhere on this website. You can learn more about each by clicking on them.
Certification Programs: Site Certification; TSR/CSR Certification; Supervisor Certification