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This validates your agent’s proficiency in what many consider a critical component of call center work — proper delivery of the caller’s message.

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HIPAA/HITECH Compliance Assistance: ATSI University

One of ATSI's goals is to stay on top of regulatory and non-regulatory changes within the Telephone Answering Service Industry.  To facilitate this we scan for and review new laws and regulations as well as search for business practices that have proved effective within the industry. 

The HIPAA/HITECH Agent/Supervisor training is available to the industry with a yearly subscription through ATSI University. 


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Self Guided Risk Assessment  

HIPAA compliance is a form of regulation that means organizations are required to protect the privacy and security of health information. 
To be HIPAA compliant, you must follow procedures that protect patient data. You are required under the HIPAA Security Rule to conduct an annual risk assessment to attest to any potential risks and vulnerabilities to protected health information and electronic protected health information held by your business.

Exclusive Member Price - $950
Non-Member Price - $1,550


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Email Phishing & Dark Web Monitoring 

Email Phishing Simulations can help your business identify and measure the level of susceptibility to phishing attacks that are present within your business. The Email Phishing Training & Awareness will enable your business to bring awareness to your employees and reduce the risk associated with employee behaviors. 
Do you know if your businesses network credentials or employee credentials are on 
the Dark Web? We will monitor your business domain as well as your business emails.

Exclusive Member Price - $14 per email address/person
Non-Member Price - $35 per email address/person



Affordable Health Insurance                                     

Members of the Association of TeleServices International (ATSI) have exclusive access to affordable health insurance options for themselves, their families, and their business/employees
from our partner, LIG Solutions (LIG).  

LIG offers individual health plans that are tailored to your unique health and financial needs. Your LIG advisor will find you affordable coverage from major insurance carriers across the USA. For business owners, we can offer coverage for not only you but your employees and their families with a cost-effective turnkey program that uses our LIG Group HRA Program. This delivers choice to your employees and gives you as the business owner a worry-free solution that goes well beyond a traditional group plan.


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2018 Business Associate Contract

ATSI provides the 2018 Business Associate Contract for both covered entities and subcontractors.  The agreement is reviewed/drafted by legal counsel and available to ATSI members only.

FREE to Members


Model Contract for Medical Clients

An exclusive benefit for ATSI Members Only, download the Model Contract for Non-Medical Clients. 

FREE to Members


This model contract is only available to current ATSI members.
Model Contract for Non-Medical Clients

An exclusive benefit for ATSI Members Only, download the Model Contract for Non-Medical Clients. 

FREE to Members


This model contract is only available to current ATSI members.

SNUG Videos

The Agent Excellence DVD covers topics including industry history, call center employment basics, message basics, first impressions, challenging calls, delivering messages, and proactive customer service.

The Excellence Training for Supervisors DVD is the perfect compliment to Agent Excellence. It covers topics such as transitioning from agent to supervisor, setting a good example, avoiding "power trips", using praise and encouragement, getting to know your team, managing the room, dealing with negativity, retaining employees, labor costs and financial considerations, customer service, and legal issues; including confidentiality, harassment, and employment law.

After viewing the Customer Service Excellence DVD, your employees will come away with better problem-solving and listening skills. They'll learn to offer your clients options and expert recommendations on the service. They'll better understand how to include clients in the decision-making process, how to keep them informed, and how to make them feel important and respected. Finally, they'll come away knowing the importance of a timely response, and how to achieve that.

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