Products

 

Certification

This validates your agent’s proficiency in what many consider a critical component of call center work — proper delivery of the caller’s message.

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HIPAA/HITECH Compliance Assistance: ATSI University

One of ATSI's goals is to stay on top of regulatory and non-regulatory changes within the Telephone Answering Service Industry.  To facilitate this we scan for and review new laws and regulations as well as search for business practices that have proved effective within the industry. 

The HIPAA/HITECH Agent/Supervisor training is available to the industry with a yearly subscription through ATSI University.  

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Smart Training:  HIPAA Compliance 

In partnership with Smart Training, ATSI is pleased to offer several new HIPAA training programs.  

Safelock Certified Office Package:  This comprehensive package includes 10 licenses for the Understanding Privacy Basics training, and one license for the HIPAA Compliance Officer training.  ($950/non-member)

Or select a’la carte services:

HIPAA Compliance Officer Training:  Help your HCO remain on top of their game with an easy-to-use training module.  In less than 2 hours, your HCO can demonstrate advanced comprehension.  ($150/non-member)

Understanding Privacy Basics:  Keep your agents compliant; in less than an hour employee demonstrate basic understanding of privacy essentials.  ($100/non-member)

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2018 Business Associate Contract

ATSI provides the 2018 Business Associate Contract for both covered entities and sub contractors.  The agreement is reviewed/drafted by legal counsel and available to ATSI members only.

FREE to Members

 
This BAC contract is only available to current ATSI members.
Model Contract for Medical Clients

An exclusive benefit for ATSI Members Only, download the Model Contract for Non-Medical Clients. 

FREE to Members

This model contract is only available to current ATSI members.
Model Contract for Non-Medical Clients

An exclusive benefit for ATSI Members Only, download the Model Contract for Non-Medical Clients. 

FREE to Members

This model contract is only available to current ATSI members.
Top Calls 2014

Based upon the Award of Excellence the TOP Calls of the year are an excellent training tool for your frontline staff. Download the best-rated calls from 2014.

$75.00

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Top Calls 2015

Based upon the Award of Excellence the TOP Calls of the year are an excellent training tool for your frontline staff. Download the best-rated calls from 2015.

$75.00

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SNUG Videos

The Agent Excellence DVD covers topics including industry history, call center employment basics, message basics, first impressions, challenging calls, delivering messages, and proactive customer service.

The Excellence Training for Supervisors DVD is the perfect compliment to Agent Excellence. It covers topics such as transitioning from agent to supervisor, setting a good example, avoiding "power trips", using praise and encouragement, getting to know your team, managing the room, dealing with negativity, retaining employees, labor costs and financial considerations, customer service, and legal issues; including confidentiality, harassment, and employment law.

After viewing the Customer Service Excellence DVD, your employees will come away with better problem-solving and listening skills. They'll learn to offer your clients options and expert recommendations on the service. They'll better understand how to include clients in the decision-making process, how to keep them informed, and how to make them feel important and respected. Finally, they'll come away knowing the importance of a timely response, and how to achieve that.

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