Award of Distinction


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Recipients

ATSI Call Center Award of Distinction Winners 2022

Call 4 Health, Delray Beach, FL
Nationwide Inbound, Freeport, IL
Extend Communications, Inc, Brantford, ON
Connections Call Center, Squamish, BC
Quick, Louisville, TN
First American Payment Systems, Fort Worth, TX TOP SCORE

ATSI Call Center Award of Distinction Winners 2021

Lifespan Contact Center Providence, RI
Nationwide Inbound Freeport, IL
Answer Quick Louisville, TN TOP SCORE
Connections Call Center Squamish, BC
Extend Communications, Inc. Brantford, ON
First American Payment Systems Fort Worth, TX

ATSI Call Center Award of Distinction Winners 2020

Lifespan Contact Center, Providence, RI
Time Communications, Roseville, MN
Telelink, St. John’s, NL
Connections Call Center, Squamish, BC
Extend Communications, Inc., Brantford, ON
Nationwide Inbound, Freeport, IL
Answer Quick, Louisville, TN
First American Payment Systems, Fort Worth, TX TOP SCORE

ATSI Call Center Award of Distinction Winners 2019

Call 4 Health, Delray Beach, FL
Extend Communications, Inc., Brantford, ON
Time Communications, Roseville, MN
Nationwide Inbound, Freeport, IL
First American Payment Systems, Fort Worth, TX
Answer Quick, Louisville, TN
Connections Call Center, Squamish, BC TOP SCORE

ATSI Call Center Award of Distinction Winners 2018

Nationwide Inbound, Inc., Freeport, IL
Extend Communications, Brantford, ON
Call 4 Health, Delray Beach, FL
Answer Quick, Louisville, TN
First American Payment Systems, Fort Worth, TX
Connections Call Centre, Squamish, BC TOP SCORE

 

The ATSI Call Center Award of Distinction is a sister program to the Award of Excellence that focuses on longer, more involved call handling and is designed to measure the skills of professional call center agents throughout North America. After six months of testing, an independent panel of judges scored call-handling skills for "enhanced service" applications focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy. This program is a powerful tool to assist your company in fulfilling these cornerstones of the call management industry.

WHO SHOULD PARTICIPATE?

In-house or outsourced call centers provide:

  • Order Entry
  • Fulfillment
  • Registration
  • Surveys
  • Web Applications
  • Escalated Emergency Response
  • Reservations
  • Help Desk

ENTRY REQUIREMENTS

You do not need to be a member of ATSI to participate. When your payment and registration documents are received, the Award Administrator will send a link via email to your Program Administrator with pass-codes to enter your client profile information. Your Program Administrator will be ATSI’s point of contact for all questions and materials. Please ensure that the person(s) responsible for administering the program in your organization understands the guidelines provided.

ATSI Award Administration Office

Award Registration Administrative Office
1000 Westgate Dr. #252
St. Paul, MN 55114
[email protected]