Award of Distinction

The following recipients have been honored with the prestigious ATSI Call Center Award of Distinction by the Association of TeleServices International to providers of Call Center services including Inbound Order Desk/Help Desk and web enabled customer assistance. The Call Center Award of Distinction is a tool used to measure the skills of professional call center agents throughout North America and the UK.

After six months of testing, an independent panel of judges scores call-handling skills for "enhanced service" applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy — the cornerstones of the Call Management Industry.