Award of Distinction

The following recipients have been honored with the prestigious ATSI Call Center Award of Distinction by the Association of TeleServices International to providers of Call Center services including Inbound Order Desk/Help Desk and web enabled customer assistance. The Call Center Award of Distinction is a tool used to measure the skills of professional call center agents throughout North America and the UK.

After six months of testing, an independent panel of judges scores call-handling skills for "enhanced service" applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy — the cornerstones of the Call Management Industry.

Recipients

 

 

ATSI 2016 Call Center Awards of Distinction Winners

Telelink, St. John's NL
Nationwide Inbound, Inc., Freeport IL
TransCore's Delaware Department of Transportation
Customer Service Center, Dover DE
Time Communications, White Bear Lake MN
Focus Telecommunications, Inc., Eldersburg MD
Extend Communications Inc, Brantford  ON
Call 4 Health, Boca Raton FL
First American Payment Systems, Fort Worth TX
Answer Quick, Louisville TN  TOP SCORE

ATSI 2015 Call Center Awards of Distinction Winners

Telelink, St. John's, NL
Nationwide Inbound, Inc., Freeport, IL
First American Payment Systems, Fort Worth, TX
Extend Communications Inc., Brantford, ON
Focus Telecommunications, Inc., Eldersburg, MD
Time Communications, White Bear Lake MN
Answer Quick, Louisville, TN
Alert Communications, Ventura, CA
Answer 1 Communications, Phoenix, AZ TOP SCORE

ATSI 2014 Call Center Awards of Distinction Winners

First American Payment Systems, Fort Worth, TX
Telelink, St. John's, NL
Nationwide Inbound, Inc. , Freeport, IL
Tigertel Communications Inc., Nanaimo, BC
Tigertel Communications Inc., Toronto & Halifax
Focus Telecommunications, Inc., Eldersburg, MD
Answer 1 Communications, Phoenix, AZ
Tigertel Communications, Inc., Vancouver, BC
Time Communications, White Bear Lake, MN
Contact One Call Center, Inc., Tucson, AZ
Answer Quick, Louisville, TN
Alert Communications, Ventura, CA TOP SCORE

ATSI 2013 Call Center Award of Distinction Winners

Appletree Answering Service, Anaheim, CA
TigerTel Communications, Inc., Nanaimo, BC
TigerTel Communications, Inc., Vancouver, BC
Answer Quick, Louisville, TN
Extend Communications, Inc., Brantford, ON
Focus Telecommunications, Inc., Eldersburg, MD
First American Payment Systems, Fort Worth, TX
Mobile Messenger, Los Angeles, CA
Contact One Call Center, Inc., Tucson, AZ
Telelink, St. John's, NL
Answer 1 Communications, Inc., Phoenix, AZ
Alert Communications, Ventura, CA TOP SCORE

ATSI 2012 Call Center Award of Distinction Winners

Appletree Answering Service, Inc., St. Louis, MO
Appletree Answering Service, Inc., Anaheim, CA
Focus Telecommunications, Inc., Eldersburg, MD
Time Communications, White Bear Lake, MN
Appletree Answering Service, Inc., Chicago, IL
TigerTel Nanaimo, Nanaimo, BC
Spectrum Communication Services, Inc., Brookfield, WI
Appletree Answering Service, Inc., Portland, ME
Answer 1 Communications, Phoenix, AZ
TigerTel Vancouver, Vancouver, BC
Contact One Call Center, Inc., Tucson, AZ
Alert Communications, Ventura, CA
Answer Quick, Louisville, KY