Award of Excellence
The following recipients have been honored with the exclusive ATSI Award of Excellence. This award is presented annually by the Association of TeleServices International to providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: the caller experience, courtesy, response time, accuracy and overall service to their clients.
Click Here to Access the Mentoring Guide.
Click Here to View Scoring Criteria.
Click Here to Register.
Recipient Listing
ATSI Award of Excellence Winners 2018
Year 1
|
Answer Ally
|
Sandy
|
OR
|
|
Northern Communications
|
Sudbury
|
ON
|
|
MASCO Services Inc.
|
Boston
|
MA
|
|
Jefferson County Medical Foundation Trust
|
Birmingham
|
AL
|
Year 2 Bronze
|
VoiceNation, LLC
|
Buford
|
GA
|
|
Professional Exchange Service Corp.
|
Fresno
|
CA
|
|
A Superior Answering Service & Call Center
|
Madison
|
GA
|
|
Business Service Center, Inc.
|
Wausau
|
WI
|
|
Endicott Comm Inc
|
Rosedale
|
MD
|
Year 3 Silver
|
AnSer - Southern States
|
Hopkinsville
|
KY
|
|
AAMCOM
|
Redondo Beach
|
CA
|
Year 4 Silver Plus
|
Advantage TeleMessaging, Inc.
|
West Reading
|
PA
|
|
Anserve Inc.
|
Butler
|
NJ
|
|
Answer Plus, Inc.
|
Clive
|
IA
|
|
Call 4 Health
|
Delray Beach
|
FL
|
|
Combined Communications, Inc.
|
Bowling Green
|
KY
|
Year 5 Gold
|
AnswerPro Limited
|
Mission
|
KS
|
|
Alliance Communications Center
|
Orlando
|
FL
|
|
Communication Business Services, Inc.
|
Marietta
|
GA
|
|
Torcom The Perfect Answer
|
Madison
|
WI
|
|
Bennett Telephone Answering Service
|
Flint
|
MI
|
|
Sunshine Communications
|
Coral Gables
|
FL
|
Year 6 Pearl
|
King's Telephone Answering Services, Inc DBA King's Telemessaging Service
|
Shreveport
|
LA
|
|
Professional Wiregrass Communications dba PWC Message Center
|
Dothan
|
AL
|
Year 7 Emerald
|
AAA Message Connection
|
Louisville
|
TN TOP TEN
|
|
Carolyn's Communications Inc.
|
Snellville
|
GA TOP SCORE
|
Year 8 Ruby
|
Ambs Call Center, Inc.
|
Jackson
|
MI
|
Year 9 Sapphire
|
Secretariats, Inc.
|
Norfolk
|
VA
|
|
AnSer
|
Reno
|
NV
|
|
Mid-State Communications Network, LLC
|
Manchester
|
TN
|
Year 10 Diamond
|
Time Communications
|
Roseville
|
MN
|
|
Central Communications
|
Riverside
|
CA
|
|
Crocker Communications, Inc.
|
Greenfield
|
MA
|
|
Nationwide Inbound, Inc.
|
Freeport
|
IL
|
|
The Legacy Connection
|
Tuscaloosa
|
AL
|
Year 11 Diamond Plus
|
Answering Advantage LLC
|
Memphis
|
TN
|
|
Quick Connections Answering Service, Inc.
|
Greenbelt
|
MD
|
|
Always On Call Answering Service, LLC
|
Cape Coral
|
FL
|
|
LABELL EXCHANGE
|
Santa Ana
|
CA
|
|
i24 Call Management Solutions
|
Montreal
|
QC
|
|
Connections
|
Squamish
|
BC TOP TEN
|
Year 12 Diamond Plus
|
Personalized Communications
|
Duncanville
|
TX
|
|
Call Experts
|
Charleston
|
SC
|
|
AnswerOne Inc.
|
Brooklyn
|
NY
|
|
Action Telephone Exchange
|
Rochester
|
NY
|
|
AnswerNow
|
Glendale
|
AZ
|
|
Business & Professional Exchange, Inc
|
Beverly
|
MA
|
|
Cosmopolitan Medical Communications
|
Glendale
|
AZ
|
|
Keener Communications, Inc.
|
Richmond
|
VA
|
|
IPN Messaging Center
|
LaPorte
|
IN
|
Year 13 Diamond Plus
|
MedConnectUSA
|
Las Vegas
|
NV
|
|
AnswerTel of Athens, Inc.
|
Athens
|
AL
|
|
King Communications, Inc.
|
Saginaw
|
MI
|
|
Information Communications Group
|
Leawood
|
KS
|
|
Main Line Telecommunications TASOne Services Inc.
|
Aston
|
PA
|
|
Alphapage, LLC
|
Denver
|
CO
|
|
Allgood Communications Inc. dba Executive Services
|
Pueblo
|
CO TOP TEN
|
Year 14 Diamond Plus
|
Central Communications, Inc.
|
Norwalk
|
CT
|
|
Berkshire Communicators, Inc.
|
Pittsfield
|
MA
|
|
CALLSTAR
|
St Petersburg
|
FL
|
|
Messages & more, Inc.
|
Flagstaff
|
AZ
|
|
Answer Center
|
Chesapeake
|
VA
|
|
STATCALL
|
Alexandria
|
VA
|
|
Answer Excellence, Inc.
|
Clearwater
|
FL
|
|
Com Net, LLC
|
Muncie
|
IN TOP TEN
|
Year 15 Platinum
|
CallNet Call Center Services, Inc.
|
Bloomington
|
IN
|
|
Port City Communications, Inc.
|
Port Huron
|
MI
|
|
Contact One Call Center, Inc.
|
Tucson
|
AZ
|
|
A Better Answer - Hurst
|
Hurst
|
TX
|
|
Alliance Wireless Communications
|
Kingston
|
ON
|
|
Antietam Call Center
|
Hagerstown
|
MD
|
|
Dexcomm
|
Carencro
|
LA TOP TEN
|
|
Extend Communications
|
Brantford
|
ON TOP TEN
|
Year 16 Platinum Plus
|
TAB AnswerNetwork
|
Santa Ana
|
CA
|
|
Corporate Message Services, Inc.
|
Savannah
|
GA
|
|
Answer Quick
|
Louisville
|
TN
|
|
A Better Answer - Houston
|
Houston
|
TX TOP TEN
|
Year 17 Platinum Plus
|
Answer Midwest, Inc.
|
Alton
|
IL
|
|
AnSer
|
Green Bay
|
WI
|
|
Direct Line TeleResponse
|
Berkeley
|
CA
|
Year 19 Platinum Plus
|
T.A.S. Communications, Inc.
|
Madison
|
WI
|
Year 20 Onyx
|
A Better Answer - Plano
|
Plano
|
TX TOP TEN
|
Year 21 Onyx Plus
|
Hastings Communication Services
|
Austin
|
TX
|
|
Answer United
|
Kalamazoo
|
MI
|
|
Business Connections, Inc.
|
Salem
|
OR
|
|
MedCom Professional Srvcs, Inc. dba Keystone Answering Srvc
|
Newtown
|
PA TOP TEN
|
Year 22 Onyx Plus
|
Rochester Telemessaging Center
|
Rochester Hills
|
MI TOP TEN
|
|
