Awards and Certification

Award of Excellence
Recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. This award is earned by a company through the judging the handling of calls placed by mystery callers and judged against specific criteria.

 

Call Center Award of Distinction
This award is a sister program to the Award of Excellence but focuses on longer, more involved call handling. Agents are judged on their ability to follow the script without sounding robotic, to give the impression of being knowledgeable about the account, to complete the given transaction requirements.

 

      Certification Hall of Fame
      This program recognizes those ATSI certified front line staff who have made a substantial contribution to individual member firms during the year. The award is made at the ATSI Annual Convention.

 

Hall of Fame
The ATSI Hall of Fame Award is given to deserving individuals in appreciation for their contributions to the TeleServices industry. The awards are presented at the association's annual convention.

 

ATSI President’s Award
The ATSI President’s Award recognizes ATSI members that have given tirelessly to the profession in a volunteer capacity. Award recipients contribute their time, expertise, and leadership in support of the association’s mission and goals. Giving back to the profession as a Board or committee member, President Award recipients are always willing to jump in, problem solve, and lead.

 

Learning By Association Sharing Award
This Award recognizes the many contributions members of our industry make to one another on a daily basis. Recipients are well known within our community for their generosity of spirit in sharing the insight and knowledge they have gained over their years in the industry.

Maryann Wetmore Lifetime Achievement Award The Maryann Wetmore Lifetime Achievement Award was developed in 2014 and is the highest- ranking wayward from the association.  Named in honor of industry leader, Maryann Wetmore, this award is presented to individuals that have made significant contributions to the industry.  



ATSI Site Certification

Certification is one way to set your business apart from competitors! ATSI Site Certification is a voluntary peer review program, designed to assist members in identifying and implementing procedures to help achieve maximum system run-time. Apply today for this comprehensive and exclusive designation. Click here for more information on the Site Certification Process. Click here to download the ATSI Site Certification Application.

ATSI User and Agent Certifications
Acknowledge your commitment to excellence in user-group equipment and agent services with one of these exclusive certifications:

Linx TAS System Call Center Site Certification: Strengthen your Linx TAS System and enhance operations; certifying your general business practices, operations, equipment environment, system maintenance, emergency procedures, and personnel practices Click here to view the full criteria.

NAEO Call Center Site Certification: Strengthen your Amtelco Infinity System by certifying personnel training, evaluation and hiring practices; network security, emergency procedures, system maintenance, and equipment operations. Click here to view the criteria.

PIN Call Center Site Certification: Improve efficiency and operational strength in key areas; including equipment proficiency, system maintenance, back-ups, general business practices, and much more. Click here to view the criteria.

SNUG Call Center Site Certification: Enhance your equipment operations, network security and internet access, system maintenance, emergency procedures, and personnel practices. Click here to view the criteria.

TUNe Call Center Site Certification: Enhance your business operations with this exclusive site certification, which reviews best practices in safety, equipment, system maintenance, emergency procedures, and personnel practices. Click here to view the full criteria.