Points of Light - PSERC

AMERICA'S PRIVATE SECTOR EMERGENCY RESPONSE CENTERS

In the dark silence of the night, there are a few lights forever burning – a few voices never stilled.
Those lights are your community’s Private Sector Emergency Response Centers. The voices are those of 40,000 skilled agents.
For nearly 100 years, PSERC agents have faithfully answered America’s critical calls around the clock, every day and night. Their caring voices bring a feeling of security, whatever the need or the hour.


STATISTICS

. 2,746 PSERCs across the 50 United States
. 44,711 U.S. citizen employees
. 3.6 billion call transactions handled annually
. 1.4 million government, not-for-profit, professional, healthcare, and commercial subscribers
. $552,170 – average annual gross revenues per business
. 45 percent of average gross revenues go to direct payroll expenses
. $1.5 billion annual gross revenues – industry-wide

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