Latest News

 

Focus Telecommunications Has Re-certified for the Gold 24/7 Call Center Certification Award

ATSI is pleased to announce that Focus Telecommunications has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying in November 2004. The Certification indicates that Focus Telecommunications has met or exceeded high standards in the follow ing areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training an don going evaluates through a peer review program focusing on 99.9% annual run time.

 

2016 Learning by Association Award Recipients

ATSI members Doug Gregg from AnswerPro Limited and Darlene Campbell from Information Communications Group were honored at the 2016 ATSI Annual Conference as this year’s Learning by Association Award recipients. The Learning By Association Award recognizes the many contributions members of our industry make to one another on a daily basis. Recipients are well known within our community for their generosity of spirit in sharing the insight and knowledge they have gained over their years in the industry. For a full list of award recipients, click here.

 

ATSI Announces 2016 Award of Excellence and Call Center Award of Distinction Recipients

ATSI recognized the 2016 award recipients at the 2016 ATSI Annual Conference in Tampa, Florida.  Congratulations to all recipients for their commitment to excellence and service.  To see the full list of awardees click here: Award of ExcellenceCall Center Award of Distinction.

 

ATSI Awards Gold Call Center Re-Certification

Association of Teleservices International (ATSI) is pleased to announce that MedCom Professional Services, Inc dba Keystone Answering Service has received the Gold 24/7 Call Center Certification Award for the 16th year in a row. 

“Keystone was the first site to be certified under this program in 2001” said Dan L’Heureux after completing the on-site inspection and noted that “Keystone has passed certification review an unprecedented 6 times including two major platform changes and a facility move and through it all has retained the distinction of “Certificate # 1.”

The Site Certification, which requires a physical inspection every 3 years, indicates that Keystone has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time. Chris Bell, President of Keystone Answering Service, has been a supporter of the program and chair of the founding certification committee in 2001. There are currently 20 sites certified in North America.

 

2016 Maryann Wetmore Leadership Development Award Recipients Announced

Congratulations to the following recipients of the Maryann Wetmore Leadership Development 2016 Awards:

Lina Cunningham, Extend Communications, Brantford, Ontario, CA
Lannette Gerbrick, Focus Telecommunications, Eldersburg, Maryland, USA
Paul Lattamus, Lattamus Communications, Weirton, West Virginia, USA

Lina, Lannette, and Paul have been selected and will be attending the ATSI/CAM-X Owner's Forum in Savannah, GA - January 10th - 12th.

Trustees of the Maryann Wetmore Leadership Development Fund wish to thank all those that participated and submitted applications. While the selection process for this event was limited to three, another opportunity/award is being planned for early 2016. Details will be released in January.

Thank you to the donors for your generous contributions and thank you to the participants for honoring the memory of Maryann Wetmore, Judith Vincent, and Thomas Gelbach.

 

Direct Line Tele Response Exceeds Industry Standards for Business Continuity Plan

ATSI is pleased to announce that Direct Line Tele Response has been re-certified as a Gold Level 24/7 Answering Service and Call Center. This certification is a result of completing and successfully passing a comprehensive Business Continuity audit. This audit specifically investigates key areas in which an answering service/call center can provide uninterrupted service for their clients in the event of any tope of disaster from server failure to much larger national disasters and emergencies.

 

ATSI Awards Gold Call Center Re-Certification

Combined Communications of Bowling Green, Kentucky, has received the Gold 24/7 Call Center Award for the third time - originally qualifying in 2007.

The Certification indicates that Combined Communications has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.

Combined Communciations was purchased in 1982 by Larry Kinder, a pioneer in technology and author of StarLink reporting software and has since partnered with Kristen & Shawn Borne to further grow the company. Both Larry and Kristen have been active on the SNUG Board of Directors with Kristen currently serving as President.

 

Advantage TeleMessaging Earns Gold Certification Twice

Advantage TeleMessaging, Inc., of West Reading, PA, re-qualified for the 24/7 Call Center Certification Gold Award which is an ATSI peer review program focused on call centers' ability to maintain 99.99 percent Annual Run-Time.

Having originally qualified in 2012, this Certification indicates that ATM has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations.

Advantage TeleMessaging, Inc. Owner/President Drew Ritter said, "Technology allows us to do more than just take messages and page on-call doctors, and do it all more efficiently. Earning the 24/7 Gold Certification demonstrates that high level of commitment to readiness to be on-line available for our client's callers. But the most important things in our business are quality assurance and training. As a recipient of the ATSI Award of Excellence 4 years in a row we subscribe to a company philosophy that it really is our staff that makes us excellent."

 

Maryann Wetmore Leadership Development Fund Award: Applications Due November 15

The Maryann Wetmore Leadership Development Fund was established to award and cultivate future leaders of the Telephone Answering Service, Call Center, and or Contact Center Industry. In less than 12 months we have lost Maryann Wetmore, Thomas Gelbach, and Judith Vincent. While we mourn the loss of these three leaders, we chose to honor them and their contributions to our industry.

THE AWARD
Three all-expense paid (registration, travel, and meals) to the ATSI/CAM-X Owners Management Seminar to be held January 10 - 12, 2016 in Savannah, GA.

TIMELINE
Accepting applications now through November 15.
Notification of award to recipients will be November 23-- November 28.
Public announcement the following week.

HOW TO APPLY
Cover Letter and resume in PDF format sent to mawfund@atsi.org on or before November 15.
The cover letter and application process may be done by the applicant or by someone recommending and in behalf of the applicant.

COVER LETTER CONTENT
Particular attention and emphasis to the volunteering efforts of the applicant. Civic, religious, association, charitable, and hobby/sports clubs are just an example. The individual should personify the "giving back" and the "pay it forward" lifestyle.

 

ATSI Awards Gold Call Center Re-Certification

A Better Answer, Inc. of Plano, Texas has been awarded the prestigious Gold 24/7 Call Center Certification by the Association of Teleservices International (ATSI) for the third time originally qualifying in 2009; the first answering service to be certified in Texas.

This Certification indicates that a Call Center has met or exceeded high standards in the following areas: business practices, life safety, operations, including normal and emergency procedures, personnel hiring, training and ongoing evaluations through a peer review program focusing on 99.9% annual run time.

 

Congratulations to ATSI Award Winners

Congratulations go out to all of the ATSI members that earned 2015 ATSI Award of Excellence and Call Center Award of Distinction awards. To see the full list of awardees, click here.

 

Learning By Association Award Winner

ATSI member Terri Paffile from Answer 1 Communications in Phoenix, AZ was recognized with the 2015 Learning by Association Award. The Learning By Association Award recognizes the many contributions members of our industry make to one another on a daily basis. Recipients are well known within our community for their generosity of spirit in sharing the insight and knowledge they have gained over their years in the industry. For a full list of award recipients, click here.

 

2015 ATSI President's Award

"An individual always willing, no challenge is too large, never afraid to jump in, explodes with passion and commitment to our Association. She always wants to exceed everyone's expectations. She is this year's conference co-chair and our Vice President-Treasurer, JoAnn Fussell."

The President's Award honors those that have demonstrated exemplary volunteerism, commitment, and passion for the industry. JoAnn Fussell, from Voice Link of Columbus, Inc. is a two-time awardee.